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Terms of Service

These terms form the agreement between you and AZ-Servers for the use of our dedicated servers, cloud VPS, network and client area. By ordering or using a service you accept them.

last updated 11 November 2026AZ-Servers InfrastructureAS215934

1. Agreement

This agreement is between AZ-Servers Infrastructure (“AZ-Servers”, “we”, “us”) and the individual or entity placing an order (“you”, “customer”). It incorporates ourAcceptable Use Policy and Privacy Policy. If you order on behalf of a company, you confirm you are authorised to bind it.

Where these terms conflict with a signed master services agreement or order form, the signed document prevails for that order.

2. Eligibility & accounts

  • You must be at least 18 years old and legally able to enter a contract.
  • You must provide accurate contact, billing and tax information and keep it current.
  • You are responsible for all activity under your account and for safeguarding credentials.
  • We may request identity or business verification before activating high-value orders.
  • Accounts are personal or company-specific and may not be transferred without our consent.

3. Services & provisioning

We provide dedicated bare-metal servers, KVM cloud VPS instances, IP transit, DDoS mitigation, operating-system installation and related management services.

  • In-stock dedicated servers are typically provisioned within 15 minutes; custom builds, GPU nodes and large storage arrays may take 2–24 hours or longer where stated.
  • Hardware is provided on a rental basis. You receive administrative access, not physical possession, unless a colocation agreement is signed separately.
  • Specifications are indicative; equivalent or better components may be substituted where necessary, without reducing the contracted capacity.
  • Availability shown in the catalogue is sourced from live inventory and may change before an order is accepted. We may decline or refund an order we cannot fulfil.
  • IP addresses remain our property and are allocated for the duration of the service. Allocations may be reclaimed if justified by registry policy or abuse handling.

4. Pricing, taxes & payment

  • Prices are quoted in the currency shown at checkout, exclusive of VAT, GST and similar taxes.
  • Accepted methods include PayPal and Stripe (cards, Apple Pay, Google Pay, SEPA where available). Bank transfer is available for annual prepayments by arrangement.
  • Payment is due on the invoice due date. Invoices are issued at least seven days before the renewal date for recurring services.
  • Late payments may incur a 1.5% monthly late fee where permitted by law, and services may be suspended after a 72-hour grace period.
  • Chargebacks initiated without first contacting support may result in immediate suspension and a reinstatement fee.
  • Setup fees, licence fees and third-party pass-through costs are non-refundable once the service is provisioned.

5. Renewals, refunds & cancellations

  • Services renew automatically for the same billing cycle until cancelled.
  • Cancellation must be requested through the client area or a billing ticket before the next invoice is generated. Closing a server does not cancel the service.
  • First orders may be cancelled within 30 days of activation for a pro-rata refund of the recurring fee, excluding setup fees, licences and used bandwidth overages.
  • Quarterly, semi-annual and annual terms are discounted and are non-refundable after the statutory cooling-off period, except where required by law.
  • Dedicated hardware reserved for you may require 30 days’ notice for cancellation, as stated on the order form.

6. Acceptable use

Your use of the services is governed by our Acceptable Use Policy. In summary, you may not use the services for unlawful activity, network abuse, spam, malware, phishing, child sexual abuse material, or activity that endangers the network or other customers.

We may suspend a service immediately where there is an imminent risk to the network, to third parties, or where required by law. We will notify you as soon as reasonably practicable.

7. Service levels & support

  • We target 99.99% monthly availability for power, cooling and network in Tier III/IV facilities. This excludes scheduled maintenance notified at least 48 hours in advance.
  • The SLA credit applies to the affected service only and is capped at the monthly recurring fee for that service. Credits must be requested within 30 days of the incident.
  • Support is available 24/7 through the client area. Target first response is 15 minutes for technical issues and one business hour for sales and billing.
  • Unmanaged services do not include operating-system administration, application support or data recovery. Managed operations are available as an add-on.

8. Your responsibilities

  • Maintain independent backups of all data; RAID is not a backup.
  • Keep operating systems, panels and applications patched and securely configured.
  • Secure your IPMI, SSH and control-panel credentials and restrict access appropriately.
  • Ensure you have the right to host or process any content or data you upload.
  • Comply with the laws of your jurisdiction and of the datacenter’s jurisdiction.
  • Respond promptly to abuse or security notices concerning your service.

9. Suspension & termination

We may suspend or terminate a service for non-payment, breach of these terms or the AUP, fraud, or legal compulsion. Where practical, we will give notice and an opportunity to remedy the breach.

  • On termination, data is retained for 72 hours and then securely erased.
  • You remain liable for fees incurred up to termination and for any hardware damage caused by misuse.
  • We may terminate for convenience with 30 days’ notice, refunding prepaid unused recurring fees on a pro-rata basis.

10. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the services is limited to the fees paid by you for the affected service in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, consequential or punitive damages, loss of profits, revenue, goodwill or data, even if advised of the possibility. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

11. Changes to these terms & governing law

We may update these terms to reflect changes in law, regulation or our services. Material changes are announced by email or in the client area at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law rules. The courts of Delaware have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.

12. Contact

Legal notices should be sent to support@az-servers.comor by post to 1201 N Orange St, Suite 700, Wilmington, DE 19801. Please include your client ID and the affected service.

Document version 4.2 · effective 11 November 2026 · AZ-Servers Infrastructure