At first I was completely blow off by customer support staff. Eventually someone there did take my issue seriously, but only after I became so frustrated that I demanded to speak to a manager. Still, everything that he tried required action by me, which is unlike any other managed VPS packages I’ve purchased from other companies. After dozens of interactions with with Hostwinds support and months of living with this nonsense I was told that they wouldn’t attempt any other remedies without me paying for additional services.
If you're planning on selling a product, look for a web host that offers a Secure Sockets Layer (SSL) certificate, because it encrypts the data between the customer's browser and web host to safeguard purchasing information. You're probably familiar with SSL; it's the green padlock that appears in your web browser's address bar as you visit an online financial institution or retail outlet. A few companies toss in a SSL certificate free of charge; others may charge you roughly $100 per year for that extra security layer.