At first I was completely blow off by customer support staff. Eventually someone there did take my issue seriously, but only after I became so frustrated that I demanded to speak to a manager. Still, everything that he tried required action by me, which is unlike any other managed VPS packages I’ve purchased from other companies. After dozens of interactions with with Hostwinds support and months of living with this nonsense I was told that they wouldn’t attempt any other remedies without me paying for additional services.
Finally, we were quite happy with their money-back guarantee. They offer a full 90-day guarantee (except for domain names you buy) and a pro-rated refund for the rest of your time. So if you want to cancel after 18 months and have six months left in your term, you'll get back the cost of the six remaining months. It's clear, it's understandable, and it's the straightforward way we'd like to see most providers use as a model.
You'll also want to determine how long you'll need VPS web hosting. If you need hosting for a short time period—say, less than a month or two—you'll typically receive a refund should you cancel your hosting within 60 days. These money-back guarantees vary from web host to web host. For example, Company X may offer a 30-day money-back guarantee, while Company Y may offer a lengthy 90-day money-back guarantee. As always, it's best to shop around for the features that best suit your web hosting needs.
And while the free hosts we recommend guarantee you can keep your free hosting as long as you’d like, you will want to take advantage of additional (paid) features as your site grows. Those same providers offer paid plans to upgrade your service, however, serious site owners should strongly consider opting for a reputable, affordable, full-featured hosting provider.
Beyond that, DreamHost is a top website hosting platform for many reasons. First, it operates its own control panel, which is convenient and easy to understand. While phone customer support isn't available 24/7, it is responsive to live chat and tickets. The company uses super-fast SSDs for all its storage, has a free SSL certificate (for more secured web browsing) and provides SSH access for those plans that are intended for more technical users.
Hostinger’s cheapest plan starts from just $0.99/mo (when you choose a 48-month payment plan), renewals start at $2.15/mo. Bandwidth and databases are unlimited unless you choose the “Single Web Hosting” plan. With the latter you’ll be limited to 10GB of disk space, 100GB of bandwidth, one MySQL database, and one email account. Most notably, the cheapest plan doesn’t include a free domain and has limited processing power and memory.
The web hosting provider got bonus points for its policy of performing regular daily backups, even on the lowest-priced shared hosting accounts. Be aware, though, that the promotional price on the low-cost shared hosting does go up after the promotional period. That said, Bluehost offers 24/7 phone support, a 30-day money-back guarantee and SSH access for certain plan options.
Serving more than 15 million members, Bravenet provides a full-service hosting option for people looking for the complete package. In addition to a drag-and-drop site builder and unlimited storage, the Canadian company is one of the only free web hosters with an email marketing platform. Customers can also enjoy community-building features such as message boards, mailing lists, blogs, contact forms, polls, and other tools.